Airlines Now Required to Refund for Canceled Flights
U.S. airlines are now required to give passengers an automatic refund for canceled or significantly delayed flights and for services that were paid for if they were not provided, such as Wi-Fi or entertainment.
“Passengers deserve to get their money back when an airline owes them—without headaches or haggling. Today, our automatic refund rule goes into full effect. Airlines are required to provide prompt cash refunds without passengers having to ask,” Transportation Secretary Pete Buttigieg said in a post on the social platform X on Monday.
The Transportation Department announced this proposed rule in April. Previously, airlines could decide how long a delay could last before giving refunds. Under the rule, a significant delay is defined as lasting at least three hours for domestic flights and six hours for international ones.
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