Program Helps Low Income Households Pay Cost of Water and Sewer

The Low Income Household Water Assistance Program (LIHWAP) helps low income households pay the cost of water and sewer services. The program can assist households who have past due bills (arrears) for water and/or sewer services.

LIHWAP is a benefit based on the actual amount of water and/or sewer arrears, up to a maximum of $2,500 per water or sewer provider, or $5,000 if water and sewer services are combined, per applicant household. Benefits are paid directly to the household’s water and/or sewer vendor(s).

Eligibility and benefits are based on:

• Income

• Household size

• Amount owed to water and/or sewer provider(s)

For more information about LIHWAP please call the NYS LIHWAP Call Center at 1-833-690-0208 or call the toll-free OTDA Hotline at 1-800-342-3009. You may also email LIHWAP at: NYSLIHWAP@otda.ny.gov.

Visit https://otda.ny.gov/programs/water-assistance/ for detailed information.

NY Connects can also assist with information on the program. Call us at (845) 364-2110 or (845) 364-3444.

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